Fire Films' commitment to maintaining your privacy
Protecting your privacy: Fire Films 2/970 High St, Armadale, Vic 3143 ("us, we, our") are committed to protecting the information about you that we collect, store and use. We manage your information in accordance with the National Privacy Principles (NPP) set out in the Privacy Act 1988 (Cth). You can obtain a copy of the National Privacy Principles from http://www.privacy.gov.au.

By accessing our website you accept the terms and conditions of its use, including consent to the collection, use and disclosure of your personal information in accordance with this privacy policy.

What is personal information and why do we collect it?
Personal information is information or an opinion that identifies an individual.

Examples of personal information we collect include: names, addresses, email addresses, phone and facsimile numbers and credit card details. This personal information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via our website www.firefilms.com.au and from third parties.

You can register with our website if you would like to receive updates from us about our products and services. We use the information you provide – about yourself or someone else when referring our services – only for the specific purpose described, and/or where you have consented to the use or disclosure.

We may use your personal information for direct marketing of our products or services and to keep you informed of new developments we believe may be of interest to you. (If we contact you in this way without obtaining your prior consent, we will provide you with the opportunity to decline any further marketing communications.)

Disclosure of Personal Information
We will not share your personal information with outside parties except to the extent necessary to complete the request, except:

• to third parties where you consent to the use or disclosure; and
• where required or authorised by law.

Storage and Security of Personal Information We will take all reasonable steps to protect the information we hold about you from unauthorised access, use and disclosure, however we cannot guarantee that our systems will be completely free from third party interception or are incorruptible from viruses.

Please be aware we do not use any form of encryption (encoding software) to protect information you send from your computer to us over the Internet. In light of this, we cannot ensure or warrant, and do not warrant, the security or privacy of your personal information, including payment and account details. You transmit this information at your own risk. If you do not wish to send an email or use an online form, you can send a postal mail to 2/970 High St, Armadale, Victoria 3143.

We will destroy your information when it is no longer needed or required to be kept by law. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by Fire Films. However, Fire Films will not be held responsible for events arising from unauthorised access of your personal information.

Access to your Information
If you wish to access the information we hold about you, please submit a request to info@firefilms.com.au. You are entitled to edit, update or delete such information unless we are required by law to retain it.

How we use collective site visitor information
Fire Films collects information on our website visitors collectively including which sections of the site are most frequently visited, how often and for how long. This data is always used as aggregated, non-personal information.

Fire Films utilises this information to improve and enhance our services by monitoring the areas on the site that are most popular to you. This aggregated information may be shared with Fire Films partners and advertisers to provide them with an overview of how Fire Films visitors use the site. This is done for the purposes of providing you with a more efficient site.

How We Use Cookies: Cookies are small text files, which are placed on your hard drive by some websites to store information. The Fire Films website may utilize cookies to remember who you are each time you visit certain parts of the website. A more detailed explanation can usually be found at the Privacy Commissioner's website http://www.privacy.gov.au.

Some of our advertising partners may use cookies and web beacons on our site. Fire Films has no access to or control over cookies that are used by third-party advertisers.

Fire Films Partners & Advertisers
Fire Films may provide links and passes to third party sites, which may be of interest to you. The use of your information by these third party sites is not within the control of Fire Films and we cannot accept responsibility for the conduct of these companies.

Feedback
Fire Films welcomes ideas and feedback. Fire Films stores feedback that users send to us. This feedback will be used to administer and refine the service and may be shared with Fire Films partners either in aggregate form or with specific identifying characteristics removed.

In some instances you may provide comments to us regarding our services. These comments may be displayed on our website to other users, if you do not wish for your comments to be displayed please email info@firefilms.com.au and we will remove your comments

Privacy Policy Enquiries
If you have any queries about our Privacy Policy please contact our office at info@firefilms.com.au. Also use this contact if you no longer consent to receiving marketing material from us, or to the posting of your personal information on the website.

The information contained in this policy is subject to change without notice. We encourage you to regularly review this statement to inform yourself of any amendments. Copyright © Fire Films 2011 ABN 46 406 286 830. All rights reserved.

Copyright
This site and its contents are subject to copyright. The copyright is owned by Fire Films (A.B.N. 46 406 286 830), or in the case of some material, a third party.

You may view this site and its contents using your web browser and electronically copy and print hard copies of parts of this site solely for personal, non-commercial use. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content of this site is strictly prohibited.

Disclaimer
You agree that your access to, and use of, this site is subject to these terms and all applicable laws, and is at your own risk. This site and its contents are provided to you on "as is" basis, the site may contain errors, faults and inaccuracies and may not be complete and current.

Fire Films makes no representations or warranties of any kind, express or implied as to the operation of this site or the information, content, materials or products included on this site, except as otherwise provided under applicable laws.

Neither Fire Films, nor its affiliates, directors, officers, employees, agents, contractors, successors or assigns will be liable for any damages whatsoever arising out of, or in any way related to, the use of this site and any other site linked to this site. This limitation applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for loss of profits, business interruption or the loss of data or information.

Website Information
You acknowledge and accept that the information contained on this website (the website information) may include technical inaccuracies. You acknowledge and accept that the website information is subject to change at any time and may not necessarily be up to date or accurate at the time you view it. You should enquire with us directly to ensure the accuracy and currency of the material you seek to rely upon.

Website Availability
This website may not be accessible from time to time, including inability to obtain or shortage of necessary materials, equipment facilities, power or telecommunications, lack of telecommunications equipment or facilities and failure of information technology or telecommunications equipment or facilities.

Promotions and Special Offers
From time to time Fire Films may run promotions and special offers. A client is entitled to claim each special offer or promotion only once, unless otherwise specified. Each special offer or promotion will have an ending date and Fire Films is not required to grant any extensions. Where a discount or gift is offered this may, at Fire Films discretion, not be applied or provided to you until your final payment is made. Fire Films does not run competitions of chance. Anyone who meets the criteria stated with the promotion or special offer is entitled to claim the offering.

Viruses
Fire Films cannot guarantee that any file or program available for download and/or execution from or via this site is free from viruses or other conditions which could damage or interfere with data, hardware or software with which it might be used. You assume all risk of use of all programs and files on this site, and you release Fire Films entirely of all responsibility for any consequences of its use.

Spam
We will never knowingly send you electronic messages without your consent.

Use of Cookies
Cookies are small pieces of information that your browser stores on your computer hard drive. We use cookies to provide you site usage information as well as to assist us to improve and develop the products and services we offer. Our cookies do not contain any personal identifiable information. If you disable cookies on your web browser, you may not be able to fully experience all features of the Fire Films web page.

Third Party Sites
Fire Films may provide links and passes to third party sites via hyperlinks, banner advertising or otherwise. You access those sites and/or use the site's products and services solely at your own risk. The links are provided solely for your convenience and do not indicate, expressly or impliedly, an endorsement by Fire Films of the sites or the products or services provided on the site. The use of your information by these third party sites is not within the control of Fire Films and we cannot accept responsibility for the conduct of these companies. Please take care at all times to check whose site you are visiting.

Applicable Law
This site is created and controlled by Fire Films. Your use of this site is governed by, construed and enforced in accordance with the laws of Victoria, Australia. Disputes arising from your use of this site are exclusively subject to the jurisdiction of the courts of Victoria, Australia.

This site may be accessed throughout Australia and overseas. Fire Films makes no representations that the content of this site complies with the laws (including intellectual property laws) of any country outside Australia. If you access this site from outside Australia, you do so at your own risk and are responsible for complying with the laws in the place where you access the site.

THE PACKAGE

• 1. The Client has received, read and understood The Studio's Terms & Conditions.
• 2. The Studio will provide a high quality, well-presented video project to a comparable standard as the samples of their work that you have viewed or are invited to view.
• 3. Travel expenses will be charged to The Client, over and above the agreed price when the videographers are required to travel beyond the set boundaries of a 50km radius of Melbourne's GPO.
• 4. All location fees, parking tariffs & toll costs incurred by The Studio in the course of its contracted duties, will be charged to The Client.
• 5. All prices are quoted in Australian dollars and include GST. Prices are subject to change without notice, however once a quote has been approved and a deposit paid, the price is secure, as per the terms outlined on the quote.
• 6. Payment methods include cash, cheque (payable to Fire Films), electronic funds transfer (Bank: Westpac, BSB: 033385, account no: 361528) and credit card (MC and Visa).
• 7. There are four phases of the production process: Pre-Production, Production, Post-Production and Completion. The Client is required to pay the applicable installment prior The Studio commencing work on any phase, and within the terms stated on the invoice. (Pre-Production 20%, Production 40%, Post-Production 20%, Completion 20%) Any additional costs, not in the original quote, will be charged to The Client as they arise.

YOU – "THE CLIENT"

• 8. We retain The Studio to perform a professional videographic service as detailed in the quote, which we have signed.
• 9. We understand that the total project cost, agreed upon at the time of booking, becomes the minimum order and that upgrades can be made. No reductions can be made.
• 10. We agree to pay the full package price prior to The Studio releasing the finished project.
• 11. We understand that our deposit is non-refundable. Additionally, once a phase, ie. Pre-Production, Production, Post-Production, and/or Completion, is signed off on by us, we are not entitled to a refund of any monies paid by us for that phase.
• 12. We agree that in order to assist The Studio in achieving the highest professional standard of video capture possible during our video shoot, that the cooperation of every person present at the shoot is absolutely vital.
• 13. We understand the importance of the time schedule during our video shoot and we agree to make every effort to cooperate in order for The Studio to fulfil its contracted videographic duty. We understand and acknowledge that failure by us to observe the time schedule may result in reduced videographic coverage. We agree that no claim will be made for any reduced videographic coverage as a result of any failure by us to observe the time schedule.
• 14. If we choose to coordinate talent and/or service providers required for our video shoot, we will advise them of all the relevant timing requirements, details and locations, and coordinate and pay in full for their services ourselves.
• 15. We agree to immediately advise The Studio, in writing, of any alterations to the Shoot Schedule and/or Pre Production Kit.
• 16. We understand that during the post-production process we will use The Studio's online reviewing system to approve and/or request amendments. We are entitled to a specific number of revision rounds, which can be found on our quote. The Studio reserves the right to charge an extra fee on top of the agreed price for any additional changes requested after our revision rounds have been used.
• 17. We understand that the estimated delivery date is dependent on us providing any revision requests within 48 hours of The Studio delivering our video previews.
• 18. We agree that The Studio will not be held liable for errors in the video once we have signed off on the edit. The Studio reserves the right to charge an extra fee on top of the agreed price for any additional changes requested after we sign off on the edit.
• 19. We understand that it is our responsibility to inform The Studio of any issue that would require The Studio to continue work on the project after delivery, and we agree to make such requests within 7 days of delivery. We agree that changes made after delivery of the completed videos will be at The Studio's discretion and will incur an additional fee.
• 20. We agree that The Studio is not obliged to keep a copy of our project once completed, delivered and signed off on by us.
• 21. We understand that DVDs and Bluray Discs (BD) have a limited lifespan and that The Studio hereby advises us to keep a copy of any DVDs and/or BDs it provides to us, on at least one computer for data protection purposes, and that we should make this copy immediately on receipt of our DVDs and/or BDs.
• 22. We understand that we own full copyright of all videos created by The Studio as part of this project.
• 23. We hereby give permission to The Studio to use any images from our project for advertising, publicity, general promotion, competitions and any other purposes thought proper by The Studio, in any media.

FIRE FILMS – "THE STUDIO"

• 24. The Studio shall carry out this assignment with due professional diligence; however, there are elements beyond The Studio's control including: faulty materials; equipment failure; damaged and/or faulty tape stock/memory cards/hard drives and other media; industrial disputes; civil disturbances; and/or weather conditions which may inhibit or prevent The Studio from completing the contracted duty in whole or in part. In which case The Studio shall not be liable for its complete performance of the assignment.
• 25. The Studio will make every effort to complete the production within the timeframe quoted but shall not be liable for any loss, damage or harm of any nature suffered that arises directly or indirectly from any delay.
• 26. It is agreed that the liability of The Studio shall be limited to a refund of any money paid under this agreement, which shall be in full and final satisfaction of any damage or loss suffered by us.